Exchange & Return Policy

For all Return and Exchange requests, please contact us at support@unclokd.com.

All exchanges and returns must be reported within 7 days of delivery (including the day of delivery).
In case of a size issue or if a wrong product is received, you may request an exchange within 7 days.
Products can be exchanged for the correct size or the correct product of the same value. There are no extra charges, and we will arrange a reverse pickup.
If the value of the exchanged product is higher, you will need to pay the difference amount online.
Products must have the original sticker/label attached, be neatly folded, and properly packed to avoid damage during transit. Without these, the exchange will not be processed.

Refunds are only offered in genuine cases of defective or damaged products.
To request a refund, email support@unclokd.com with your order details, issue description, and clear photographs of the product.
In exceptional cases where a return is accepted (other than defective delivery), ₹100 will be deducted from the refund amount to cover reverse pickup charges.
Refunds will be made to the original payment method or the bank account provided by you.

Refund Timeline:

Once we receive your refund request, our courier partner will arrange a pickup within 3 business days from your address.
After the product is picked up and verified, your refund will be initiated within 24–48 hours in your original payment method or the bank account provided by you.
Once initiated, the refund may take around 7 working days to reflect in your account.

Slight variations in colour or design from what is displayed on our website, ads, or social media do not qualify for returns/refunds.
Products damaged due to customer handling will not be eligible for refunds/exchanges.
Do not accept damaged packages at the time of delivery.
Requests will be processed only once per order.
Products that are used or washed cannot be exchanged or refunded.
Items purchased during a sale or with a discount code are not eligible for refunds.
Free exchange is available for size issues, but refunds are not allowed for size-related reasons.

🕒 Working Hours: 10 AM – 7 PM (Monday to Saturday)